PRIVACY POLICY
Remote English — Business English Training & Course Materials
This Privacy Policy explains how Guy Emuss, trading as Remote English ("we", "us", "our"), collects, uses, stores, and protects personal data belonging to students, prospective students, and website visitors ("you"). We are committed to handling your data lawfully, fairly, and transparently, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Registered address: The Close, Winchester, Hampshire, UK. Contact: [Email Address]. ICO registration number: 00015098378.
1. Who We Are
Remote English is a sole-operated business English training and course production service, providing 1-to-1 remote tutoring and hybrid Moodle-based courses. For the purposes of UK GDPR, we act as the Data Controller for the personal data described in this policy.
2. What Data We Collect
We collect the following categories of personal data, depending on how you interact with us:
- Identity data — name, title
- Contact data — email address
- Account data — Moodle username, login credentials, course enrolment records
- Payment data — billing address and transaction records (card details are processed directly by our payment processor and are never stored by us)
- Course activity data — lesson attendance, progress, grades, submitted work
- Communications data — emails, messages, and lesson chat logs exchanged with your tutor
- Technical data — IP address, browser type, device information, and cookies collected via our website and Moodle platform
- Marketing data — your preferences in receiving marketing communications from us
3. Lawful Basis for Processing
We only process personal data where we have a valid lawful basis to do so under Article 6 of UK GDPR. The table below sets out our main processing purposes and the corresponding lawful basis.
| Processing Purpose | Lawful Basis |
|---|---|
| Registering and administering your course/lesson account | Performance of a contract |
| Processing payments for courses and lessons | Performance of a contract |
| Delivering live tutoring and course content via Moodle | Performance of a contract |
| Responding to enquiries and support requests | Legitimate interests |
| Sending marketing communications (where opted in) | Consent |
| Maintaining financial and tax records | Legal obligation |
| Improving our courses and services | Legitimate interests |
| Preventing fraud and maintaining platform security | Legitimate interests |
| Safeguarding checks where a learner may be a minor | Legal obligation / Consent |
4. How We Use Your Data
We use your personal data to: create and manage your account; deliver and personalise lessons and course content; process payments and issue invoices; communicate with you about your course, bookings, or account; respond to support enquiries; and, where you have opted in, send you marketing communications about new courses or offers.
5. Marketing Communications
Where you have opted in to receive marketing communications, you may withdraw your consent at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us directly at [Email Address]. Withdrawing consent will not affect communications necessary for the delivery of a course you are already enrolled on.